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Contact Support

The Scrollengine team is here to help. Whether you have a technical issue, a billing question, or a feature idea, reach out through any of the channels below.

Support Channels​

Live Chat​

The fastest way to get help. Click the chat icon in the bottom-right corner of the Store Locator Map: SE app within your Shopify admin. A support representative will respond during business hours, typically within minutes.

Email​

Send an email to abhishek@scrollengine.com with a description of your issue or question. Include the following details to help us resolve your request faster:

  • Your Shopify store URL.
  • The name of your Store Locator Map: SE plan.
  • A clear description of the issue, including any error messages.
  • Screenshots or screen recordings, if applicable.

We aim to respond to all email inquiries within one business day.

Feature Requests​

Have an idea for a new feature or improvement? We welcome your input. Submit feature requests through any of the following methods:

  • Live chat -- Let us know during a support conversation.
  • Email -- Send your suggestion to abhishek@scrollengine.com with the subject line "Feature Request."

All feature requests are reviewed by the product team and prioritized based on merchant demand and alignment with the product roadmap.

Business Hours​

Support is available Monday through Friday, 9:00 AM to 6:00 PM IST (Indian Standard Time). Messages received outside business hours will be addressed on the next business day.

Next Steps​

  • FAQ -- Check if your question has already been answered.
  • Troubleshooting -- Step-by-step solutions for common issues.