Multi-Location Setup

If you operate from more than one store, warehouse, or fulfillment center, Scrollengine supports multi-location configuration so each location can have its own delivery zones, schedules, and teams.

How multi-location works

Each location in Scrollengine operates independently with its own:

• Delivery zone (zip codes, radius, or map zone)
• Time slots and working hours
• Assigned drivers and vehicles
• Order queue and routes

When a customer places an order, Scrollengine determines which location serves that address based on the delivery rules you've configured.

Setting up multiple locations

1. Add each location with its physical address
2. Create or assign a profile for each location
3. Configure delivery rules specific to each location's service area
4. Set time slots per location

Handling overlapping zones

If two locations have overlapping delivery zones (e.g., downtown areas served by two nearby stores):

• Scrollengine routes orders to the nearest location by default
• You can override this by adjusting zone priorities in the delivery rules
• Consider splitting overlapping areas into distinct zones for clearer assignment

Per-location driver assignment

Drivers can be assigned to specific locations. This ensures:

• Orders from Location A are only routed to Location A's drivers
• Route planning stays optimized per dispatch point
• Driver workload is balanced within each location

See Adding Users & Drivers for setup details.

Best practices for multi-location

• Avoid zone overlaps where possible — clear boundaries reduce routing confusion
• Use consistent naming — "Brooklyn Store", "Manhattan Warehouse" is clearer than "Store 1", "Store 2"
• Test each location independently — Place test orders within each zone to verify correct routing
• Monitor per-location metrics — Track delivery times and volumes per location to identify bottlenecks