Customer Tracking Page
Scrollengine provides a branded tracking page where customers can monitor their delivery status in real-time. Customers receive a tracking link via email or SMS after placing an order.
What the tracking page shows
- Order status — Current stage (Processing, Out for Delivery, Delivered, etc.)
- Estimated arrival time — ETA based on driver's current location and route
- Driver info — Driver name and contact (if configured)
- Delivery map — Live map showing the driver's position (when in transit)
- Order details — Items ordered and delivery address
- Proof of delivery — Photo and/or signature once delivered
Enabling the tracking page
The tracking page is enabled by default. Access settings at:
- Go to Tracking in the dashboard
- Configure which components are visible
Sharing the tracking link
Tracking links are automatically included in:
- Scrollengine email notifications (if enabled)
- Shopify order confirmation emails (with template customization)
The link format is unique per order and accessible without login.
Customization options
See the following guides for customizing the tracking page:
- Tracking Page Customization — Show/hide components
- Banners & Promotions — Add marketing content