WhatsApp Integration
Send delivery notifications to customers via WhatsApp for higher engagement rates compared to email.
Overview
WhatsApp messages have significantly higher open rates than email. Scrollengine's WhatsApp integration lets you notify customers about:
- Order confirmation
- Order ready for delivery/pickup
- Out for delivery with tracking link
- Delivery completed
- Delivery rescheduled
Setup
- Go to Settings > Integrations > WhatsApp
- Connect your WhatsApp Business API account
- Configure message templates for each notification event
- Enable the events you want to send via WhatsApp
Message templates
WhatsApp Business API requires pre-approved message templates. Scrollengine provides default templates you can customize:
- Keep messages concise
- Include the tracking page link
- Personalize with customer name and order number
When to use WhatsApp vs. email
| Channel | Best for |
|---|---|
| Time-sensitive updates (out for delivery, delivery completed) | |
| Detailed information (order confirmation with items list, receipts) | |
| Both | Maximum coverage — use WhatsApp for real-time alerts and email for records |
Requirements
- A WhatsApp Business API account
- Approved message templates
- Customer phone numbers (collected at checkout)