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Contact Support

We're here to help you get the most out of Scrollengine.

Support channels​

Live Chat​

Available directly from your Scrollengine dashboard. Click the chat icon in the bottom-right corner for real-time assistance.

Email​

Send us an email at abhishek@scrollengine.com. We respond within 24 hours on business days.

What to include in your support request​

To help us resolve your issue quickly, include:

  1. Your store name — The Shopify store using Scrollengine
  2. Description of the issue — What happened, what you expected, and what you see
  3. Steps to reproduce — How to trigger the issue
  4. Screenshots — Especially for widget display issues or error messages
  5. Browser and device — Which browser and whether it's desktop or mobile

Enterprise support​

Enterprise merchants receive priority support with faster response times and dedicated account management. Contact your account manager directly or email support for escalation.

Feature requests​

Have an idea for a feature? We'd love to hear it. Send feature requests to abhishek@scrollengine.com with the subject "Feature Request" and a description of what you'd like to see.

Resources​