Contact Support
We're here to help you get the most out of Scrollengine.
Support channelsโ
Live Chatโ
Available directly from your Scrollengine dashboard. Click the chat icon in the bottom-right corner for real-time assistance.
Emailโ
Send us an email at abhishek@scrollengine.com. We respond within 24 hours on business days.
What to include in your support requestโ
To help us resolve your issue quickly, include:
- Your store name โ The Shopify store using Scrollengine
- Description of the issue โ What happened, what you expected, and what you see
- Steps to reproduce โ How to trigger the issue
- Screenshots โ Especially for widget display issues or error messages
- Browser and device โ Which browser and whether it's desktop or mobile
Enterprise supportโ
Enterprise merchants receive priority support with faster response times and dedicated account management. Contact your account manager directly or email support for escalation.
Feature requestsโ
Have an idea for a feature? We'd love to hear it. Send feature requests to abhishek@scrollengine.com with the subject "Feature Request" and a description of what you'd like to see.
Resourcesโ
- FAQ โ Quick answers to common questions
- Troubleshooting โ Step-by-step fixes for known issues
- Platform Guide โ Comprehensive documentation