Moving Orders Between Delivery Types
Sometimes you need to change an order's delivery method after it's been placed — a customer calls to switch from delivery to pickup, or a delivery address turns out to be unreachable.
When to move an order
- Customer requests a change (delivery to pickup or vice versa)
- Address is outside your delivery zone (move to shipping)
- Delivery capacity is full for the selected slot (offer pickup instead)
- Weather or logistics issues prevent delivery
How to move an order
- Go to Orders and find the order
- Click to open the order details
- Click Move Order (or the delivery method dropdown)
- Select the new delivery method
- If the new method requires a time slot or address, update those fields
- Save
What happens when you move an order
- The order's delivery method tag is updated in both Scrollengine and Shopify
- The original time slot is released (if it had capacity limits)
- A new time slot is reserved (if applicable)
- The customer is notified of the change (if email notifications are enabled)
- Route assignments are updated — the order is removed from any existing route
Restrictions
- You cannot move an order that is already Out for Delivery or Delivered
- Moving an order does not change the order value or items
- Delivery fees may need manual adjustment in Shopify if the new method has a different fee
Tips
- Communicate with the customer before moving their order
- Check slot availability for the new method before making the switch
- If moving frequently, review your delivery rules — frequent moves may indicate zone or capacity issues